Privacy policy

Effective Date: 18 September 2026

At Okiba Lubricants, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website okibalubricants.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or use our services, we may collect certain information.

Personal Information

Depending on how you interact with us, we may collect:

  • Full name
  • Mobile/phone number
  • Email address
  • Billing and shipping address
  • City, state, PIN code and country
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting customer support
  • Information provided when using our “Find Your Oil” feature, such as your bike brand and model

We only collect information that is reasonably necessary to provide our products and services.

Automatically Collected Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website or source
  • Website interaction and browsing information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and deliver your orders
  • To confirm your orders and payments
  • To provide customer support
  • To recommend suitable engine oil based on your vehicle information
  • To communicate with you regarding your orders
  • To manage returns, refunds and cancellations
  • To improve our website, products and services
  • To prevent fraud, misuse or unauthorized activity
  • To maintain records required for business and legal purposes
  • To send promotional or marketing communications where permitted by law
  • To understand customer preferences and website usage
  • To provide a better and more personalized shopping experience

3. Payment Information

Payments made through our website may be processed by third-party payment gateway providers.

Okiba Lubricants does not normally store your complete debit card, credit card, UPI PIN, CVV or banking credentials on our own servers.

Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Shipping and order fulfilment providers
  • Website and hosting service providers
  • Technology and analytics service providers
  • Customer support providers
  • Marketing and advertising service providers, where applicable

For example, when you place an order, your name, phone number and delivery address may need to be shared with our logistics or courier partner to deliver your order.

We may also disclose information where required by applicable law, regulation, legal process, or government authority.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand website traffic
  • Improve website performance
  • Measure advertising effectiveness
  • Provide relevant content or advertisements

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing and Communications

With your permission or where permitted by applicable law, we may use your contact information to send:

  • Product updates
  • Offers and promotions
  • New product announcements
  • Educational content
  • Order-related communications
  • Other information related to Okiba Lubricants

You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional messages such as order confirmations, payment updates and delivery notifications.

7. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, advertising, communication and other business functions.

These third parties may process information according to their own privacy policies.

We encourage you to review the privacy policies of relevant third-party service providers when using their services.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes described in this Privacy Policy
  • Complete transactions
  • Provide customer support
  • Maintain business and financial records
  • Resolve disputes
  • Comply with applicable legal, tax and accounting requirements
  • Prevent fraud or misuse

When information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise a privacy-related concern or complaint

To exercise applicable rights, you can contact us using the details provided below.

11. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information where required by applicable law.

12. Links to Other Websites

Our website may contain links to third-party websites, applications or services.

Okiba Lubricants is not responsible for the privacy practices, security or content of those third-party websites.

We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws.

When we make changes, the updated Privacy Policy will be posted on this page with a revised Effective Date.

We encourage you to review this page periodically.

14. Grievance / Privacy Concerns

If you have any questions, concerns, requests or complaints regarding your personal information or this Privacy Policy, please contact us.

Okiba Lubricants

Website: okibalubricants.com
Email: okibalubricants@gmail.com
Phone: +91 9726078509
Address: Abhishek Patel, Ramdevpir Mahollo, Surat City, Surat, Pandesara, Gujarat, 394221, India

We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.

15. Consent

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, to the extent permitted by applicable law.

Last Updated: 18 September 2026