Refund policy

Refund & Replacement Policy 

At Okiba Lubricants, we take utmost care to pack and deliver the correct products safely. Since our products are engine oils and automotive products, we do not accept returns or refunds for general reasons such as change of mind, wrong selection, or dissatisfaction with the product.

No Return / No Refund

Once an order has been delivered, no return or refund will be accepted for:

  • Change of mind
  • Wrong product selected by the customer
  • Customer no longer requiring the product
  • Leakage or minor damage to the bottle/packaging
  • Damaged, dented, scratched or deformed bottle/packaging
  • Any issue caused during transportation
  • Product being opened or used
  • Any other reason that does not involve Okiba sending the wrong product

Leakage, bottle damage or packaging damage will not be eligible for refund or replacement.

Wrong Product Received

A refund or replacement will be considered only if you receive a product different from the product you ordered due to an error from Okiba Lubricants.

For example, if you ordered one specific engine oil and a completely different product was delivered, you may contact us for a replacement or refund.

Unboxing Video Is Mandatory

To claim a refund or replacement for a wrong product, a continuous, clear unboxing video is mandatory.

The video must:

  • Start before opening the parcel
  • Clearly show the package from all sides
  • Clearly show the shipping label/order details
  • Show the parcel being opened in the same continuous video
  • Clearly show the product received
  • Clearly demonstrate that the delivered product is different from the product ordered

Photos alone will not be considered sufficient proof for a wrong-product claim.

If an unboxing video is not available, Okiba Lubricants reserves the right to reject the refund or replacement request.

How to Raise a Claim

If you have received the wrong product:

  1. Contact us within 24 hours of delivery.
  2. Provide your Order ID/order details.
  3. Share the complete unboxing video.
  4. Share clear photos of the product and shipping label if requested.
  5. Our team will verify the claim.

After verification, if the issue is confirmed to be an error from Okiba Lubricants, we may provide a replacement or refund, as applicable.

Refunds

Refunds will only be processed after the claim has been reviewed and approved by Okiba Lubricants.

If a refund is approved, the applicable amount will be processed to the original payment method within the applicable processing period.

Contact Us

For refund or replacement-related queries:

Okiba Lubricants

Email: okibalubricants@gmail.com
Phone: +91 9726078509
Website: okibalubricants.com
Address: Abhishek Patel, Ramdevpir Mahollo, Surat City, Surat, Pandesara, Gujarat, 394221, India

Last Updated: 18 September 2026